🧾 In a few words
We allow cancellations and changes before receiving your form with the music and artwork details. After that point, production planning begins and we can no longer cancel the order.
🔍 Details
🛑 Cancellations:
- You can cancel your order before submitting your order form
- Once the form is submitted and the process starts, the order becomes non-refundable
- Refunds for valid cancellations are processed via your original payment method
📝 Changes:
- You can request small updates to your:
- Playlist or audio files
- Artwork or photo
- Text messages or dedications
- These changes are allowed as long as we haven’t sent the order to production
📦 Shipping address changes:
- You can update your shipping address up until the record is sent to the manufacturer
- During high-demand periods (like Christmas), if the manufacturer experiences delays, we may still be able to update the address — but only after checking availability with them
⏱️ To request a change or cancellation, contact us with:
- Your name
- Order number
- The change or cancellation details
🔗 Useful links
🧠 Pro tip
💡 Not ready to send your form right away? No problem. Just place your order and send your files later — your order won’t go into production until we have everything.
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