How can we help? πŸ‘‹

πŸ“Œ How do I know if my order went through?

You’ll receive a confirmation email immediately after checkout, and a second one with a form to upload your music and artwork.

🧾 In a few words

If your order was successful, you’ll receive two emails: one confirming your order and one with a link to submit your files. If you don’t see them after a few minutes, check your spam or contact us.


πŸ” Details

πŸ“© Email #1 β€” Order confirmation:

  • Sent right after purchase
  • Includes your order number, shipping address, and summary of items

πŸ“© Email #2 β€” Submit your content:

  • Sent within 15–30 minutes
  • Contains a link to a form where you can upload:
    • Your music files or playlist
    • Your artwork/photos
    • Your customization preferences (text, layout, etc.)

🧾 Other notifications you'll receive:

  • Proof approval request (mockup)
  • Shipping confirmation with tracking number
  • Delivery updates (depending on carrier)

πŸ’¬ Didn’t get your emails?

  • Check your spam or junk folders

πŸ“¨ Subscribe to updates and exclusive discounts:


🧠 Pro tip

πŸ’‘ For a smooth experience, complete and submit the form as soon as possible after ordering. We’ll start working on your vinyl right after receiving your files.

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