🧾 In a few words
Delays can happen due to weather, carrier backlog, or customs. If your package is confirmed as lost, we’ll take care of it and offer solutions.
🔍 Details
📦 If your order is delayed:
- First, check your tracking number to see its current status
- Some carriers may mark packages as “in transit” for several days, especially during busy seasons (e.g., Christmas)
- We recommend waiting up to:
- 10 business days for U.S. standard shipping
- 15 business days for international shipping
🕒 Delays may be caused by:
- High-volume periods (e.g., holidays, Black Friday)
- Severe weather conditions
- Customs processing (international orders)
- Carrier internal issues (misrouting, staffing shortages)
📭 If your order seems lost:
- Contact us if there’s no tracking update after the suggested wait period
- We’ll open a case with the carrier to investigate
- If confirmed lost, we will:
- Send you a replacement at no cost
- Or issue a refund if you prefer (some restrictions may apply)
🛡️ We do not take responsibility for:
- Incorrect or incomplete shipping addresses provided by the customer
- Packages returned to sender due to non-payment of customs taxes
🔗 Useful links
🧠 Pro tip
💡 The fastest way to solve a delivery issue is to stay in touch — send us your tracking number and any relevant info, and we’ll help you handle the claim directly with the carrier.
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