🧾 In a few words
We want every record to be perfect. If something didn’t go as expected, we’ll review your case and provide a replacement, discount, or refund when appropriate.
🔍 Details
✅ You’re eligible for a free reprint if:
- The manufacturer made a mistake
- There was visible damage during transit
- The printed design doesn’t match the approved mockup
- The audio content differs from what was submitted and approved
📝 Situations reviewed case-by-case:
- Incorrect or low-quality files submitted
- Missing information in the form (e.g., tracklist or label text)
- Delays in approving the mockup that affected your deadline
⚠️ We do not offer free reprints if:
- The design or tracklist error came from the content you submitted
- You approved the mockup and later noticed something you missed
- The record quality didn’t meet personal expectations due to lathe-cut sound (we clearly explain this in advance)
📩 How to request a reprint:
- Contact us using our support form
- Provide your order number, photos (if applicable), and a short explanation
- We’ll review the case within 24 hours and let you know your options
🔗 Useful links
🧠 Pro tip
💡 Review your mockup carefully before approving it — it’s the final chance to make corrections before we proceed to production.
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