🛠 Issues and Replacements
Help Center - Issues and Replacements
📌 What if my vinyl arrives damaged?
If your record arrives damaged, don’t worry — we’ll help solve it. Just fill out our damage report form and we’ll follow up within 24 hours.
📌 What if there’s a mistake in the music or artwork?
If there's an error in the music or design, we’ll evaluate what caused it and help you fix it. Just let us know and we’ll find the best solution.
📌 What should I do if my package gets lost or delayed?
If your package seems delayed or lost, we’ll help you track it or file a claim with the shipping carrier. Just reach out with your order details and we’ll investigate.
📌 Can I request a replacement or reprint?
Yes — if there’s an issue with your order, we’ll evaluate the situation and offer a reprint or alternative solution based on the cause.
📌 Do you offer refunds?
Since our vinyls are custom-made for each order, we don’t offer refunds after production starts — but we always work with you to find a fair solution if something goes wrong.
📌 My record stops playing before it ends — what should I do?
If your vinyl stops before finishing, it’s likely due to the auto stop feature on your turntable. You can fix it in seconds.
Powered by