🧾 In a few words
Although we don’t handle the packaging or shipping ourselves (our partners do), we’ll make sure you’re taken care of in case something goes wrong during transit.
🔍 Details
📦 Who handles packaging?
Your vinyl is carefully produced and packed by our manufacturing partners. They ship each record in:
- A protective inner sleeve
- Wrapped in bubble wrap
- Enclosed in a rigid cardboard mailer
💥 If your record arrives damaged:
- Please don’t panic — this is rare but it can happen
- Go to our damage report form and complete the required fields:
- Be ready to attach:
- Clear photos of the damaged product
- Any signs of shipping damage on the packaging
- Your order number and contact info
🛠 What happens next?
- We’ll respond within 24 hours
- We’ll coordinate with the manufacturer and shipping carrier
- If eligible, we’ll send a free replacement or discuss alternatives (e.g. store credit or partial refund)
📌 Important notes:
- Make sure to include all requested photos so we can speed up the process
- If the issue is due to incorrect content sent (e.g. low-res images or wrong file uploads), we’ll evaluate solutions on a case-by-case basis
🔗 Useful links
🧠 Pro tip
💡 Keep the original packaging and take photos before discarding anything — this helps us file claims with the manufacturer or shipping carrier much faster.
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